Refund policy

Refund & Replacement Policy

At Tareeq Yass, customer satisfaction is important to us. Please read our policy carefully before placing your order.

Replacement Policy

We do not offer cash refunds for damaged products. However, if you receive a damaged, defective, or incorrect item, we will provide a free replacement.

The issue must be reported within 24 hours of receiving the order.

Clear photos or videos of the damaged or defective product must be provided for verification.

Replacement requests submitted after 24 hours of delivery may not be accepted.

Products damaged due to misuse, improper handling, accidents, or normal wear and tear are not eligible for replacement.

Approved replacement requests will be processed as quickly as possible.

Replacement delivery times may vary depending on location and product availability.

For replacement assistance, please contact our support team.

Store Credit Policy

We offer store credit instead of cash refunds.

Customers may request store credit within 24 hours of receiving their order.

Approved requests will receive a store credit code equal to the value of the purchased product.

Store credit can be used toward future purchases on Tareeq Yass.

Cash refunds, bank transfers, and payment reversals are not available.

Products must be unused, unopened, and in their original condition to qualify.

Requests submitted after the 24-hour period will not be accepted.

Contact Us

If you need assistance regarding a replacement or store credit request, please contact our support team:

Email: info@tareeqyass.ae